Support
Questions, problems, or something in the app that looks wrong? Write to us and a real person will answer.
We aim to reply within two business days. Telling us your account email, your device, and what you were doing when something went wrong gets you a real answer instead of a follow-up question.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password?. We email you a 6-digit code, not a link. Enter the code, then choose a new password. If the email has not arrived after a few minutes, check your spam folder and confirm you used the address you signed up with.
I need to confirm my email address
New accounts have to confirm their email before signing in. If you never received the confirmation, or the link has expired, email support@parkventure.io from the address you signed up with and we will sort it out.
How do I delete my account?
In the app, go to Settings → Account Settings → Delete Account and confirm.
Deleting your account is permanent. It removes your profile, your logs, your photos, your quest and badge progress, and your place on any leaderboard. We cannot restore a deleted account, so save any photos you want to keep before you confirm. If you cannot reach the screen, for example because you have already uninstalled the app, see Delete your account for how to request it by email and exactly what is removed and what is kept.
How do I report a photo?
Tap the flag icon on any community photo, then choose Report photo and pick a reason. Reports go to our moderation queue and are reviewed by a human. Content that breaks the Terms of Service is removed, and repeat offenders lose their accounts.
How do I block someone?
Use the same flag icon on a community photo and choose Block, or use the block control on an explorer's profile.
Blocking is mutual. Neither of you will see the other's photos or profile, neither of you can add the other to a Park Crew, and each of you appears to the other as an anonymous "Explorer" on leaderboards. To review or undo a block, go to Settings → Park Crew & Community → Blocked accounts, where every blocked explorer has an Unblock control.
A park, attraction, or menu item is missing or wrong
Please tell us. Park content changes constantly, and reports from people who were just there are the fastest way we find out. Use Settings → Feedback in the app, or email support@parkventure.io with the park and the item.
Who can see what I log?
Your logs are private to you by default. Sharing is opt-in and granular: you control whether your identity, your quests, and your photos are visible, and you can change any of it at any time in Settings → Park Crew & Community → Community Sharing. Full detail is in the Privacy Policy.
Is Parkventure affiliated with any theme park?
No. Parkventure is an independent companion app created for theme park fans. It is not affiliated with, endorsed by, or sponsored by The Walt Disney Company, Universal Destinations & Experiences, Six Flags, Cedar Fair, SeaWorld Parks & Entertainment, or any other park owner or operator. All park names, attraction names, characters, and trademarks remain the property of their respective owners.
Parkventure is operated by Big Puppy Tech LLC, a Colorado limited liability company doing business as Parkventure.